Customer returns not honoured

I purchase a rear window for a renault clio IV on the 9th of Oct 2018 and was told it would take 3-4 working days to arrive. I cancelled the order the order on the 11 Oct 2018 @ 8:21 . I was told that there will be a handling fee charged which I found out was 25% of the item. Most companies charge a 10% handling fee if the item was in your posession. I dont undrstand their logic, I never even received the item, in fact the item was not even in CPT yet.

It is now the 7th Nov 2018, I have not been refunded, they are still sitting with my money, ven though I communicated to them that I urgently need my monies. This company have no consideration for their customers when it comes to returns.

It is 5 months now and I have heard nothing from Imperial. Have they just taken my money?