NL
Nasreen L

1 reviews | Active since Jun 2018

14 Jun 2018, 10:46

*****ed mileage on service plan

Good morning,

I purchased a Renault Clio 2015 model last year 21st July 2017 at Imperial Select Somerset West, Cape Town. I had an extended service plan taken out. The recorded mileage however was at 37 754km as at the 19th July 2017. My car serviced on the day I got it (21st July 2017) by Imperial Select and the recorded mileage was 44 726km (recorded in my service booklet) - Almost 7000km short. I test drove the car on the 14th July 2017 in Cape Town so it didnt not travel almost a years worth of mileage within a week. I am now sitting with the problem of the extended service plan expiring at 67 754km and after 1 year/service instead of 2 years/services because of the mileage being *****ed on the documentation. I am terribly disappointed and need a resolution as I am not willing to fork out for another service plan for a misdemeanor that was not my doing. The policy number for the extended service plan is ********** 8.

I look forward to your response.

Kind regards, Nasreen Larney

0
Replies (2)
Motus Select
Motus Select's reply14 Jun 2018, 11:11
Official

With reference to your complaint, this matter will be taken up with the branch concerned, who will contact you regarding this matter

Kind regards

Mike Dovey Imperial select Customer Care

NL
Nasreen L's update14 Jun 2018, 11:23
Reviewer Update
Thank you, much appreciated