Complete and Utter failure on service delivery
Bought FAW V2 in October 2014. Since then this all went wrong: Seat belt stock broke, Timing chain guides and Lifters were faulty, steering column broke, air con went noisy, master cylinder started leaking, clutch started slipping, wheels started ringing, cold start engine noise developed after service, fuel gauge broke, rev counter failed intermittently, panels were miss aligned after faulty bumpers needed replacing twice, dashboard rattles, O rings failed, oil leaks, faulty brakes, faulty brake drums, faulty ABS. Some issues were repaired, Most were not, many still needs repairing. Imperial makes me wait 4 weeks on average per repair, never calls back, and seldom repair things properly. No courtesy car available ever. They like to remind customers it's not required by contract. What about doing the right thing? You cant repair it in time or properly, take ownership and give the customer a loan vehicle. Don't EVER buy Imperial. They do NOT care about you. They care about sales. Staff are *********** and rude. They end up making you rude in turn, all the while not giving a **** about the state of the service they provide. They don't communicate with you or each other. STAY AWAY!!!
We refer to your complaint which has also been received on our website.
Kindly allow us to take this up with the dealership and FAW SA.
Please accept our apologies for what has transpired and the inconvenience caused.
Kind regards,
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
We refer to your complaint which has also been received on our website.
Kindly allow us to take this up with the dealership and FAW SA.
Please accept our apologies for what has transpired and the inconvenience caused.
Kind regards,
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
