Communication gap, lies, no feedback
<p>I trade my KIA Koup in at KIA Alberton for a Nissan NP200, first it was told that I would get a very good deal and that I would get some money back, I thought that would be great but the Dealer Principal never had a good look at the deal before he phone me to tell me that I would get money back. I took this up with head office and they arranged for me to meet with Micky the Principal Dealer, we met on the Saturday morning and I told him I was not happy with the deal as I was under the impression that I will get money back witch I did not get he gave me a jumper pack and R700 petrol voucher instead, I also informed him about the add on the Imperial website that stated that the NP200 has Airbags and Adjustable steering witch by the way it does not have (false advertising) or as they would say human error. The service book on the NP200 was empty there were no stamps, I was told the previous owner might have lost the book and a new one was given to him. They also said that they will try and get the history from Nissan or from the previous owner, up until today I am still waiting on feedback regarding this matter, I took it upon myself and contacted Nissan SA and they confirmed that the NP200 has never gone for any service according to their system, I then informed Micky Scott about this and have not heard from him. I logged a complaint with Rennette again regarding the service history and she told me Micky is waiting for the previous owner to send him the service history and that I must please be patient..... Let’s not even go to the Registration and Licencing of the NP200....I was informed on the 5 July that they are still waiting for the papers from the bank and that takes about 2 weeks, my patients is running out and I regret doing business at KIA Alberton.</p>
Mickey has been trying to get hold of you and has left a voice mail as also sent an e-mail to you to please contact him.
Please accept our apologies for what has transpired.
Kind regards
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
**********Tel: 011 **********
Mickey has been trying to get hold of you and has left a voice mail as also sent an e-mail to you to please contact him.
Please accept our apologies for what has transpired.
Kind regards
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
**********Tel: 011 **********
