TB
Tim B

1 reviews | Active since Mar 2013

12 Jan 2016, 17:45

Cheap double cab

Our new Double cab purchased from Imperial Select Benoni, the reverse gear grated from day 1, this was ignored on the four times it was sent in for warranty complaint ,the cheap **** has been in the Benoni service centre since November 2015 , Imperial does not carry spares or have stock , They had to order 1 gear from china , it has taken 3 months & still not here , why not over night courier the part ??? The reverse gear sounded like a cheap Chinese coffee grinder , We are continuously calling the head office and emailing - the DPthey never call us back ,the part has never arrived as promised or no future ETA , Do not buy cheap double cabs , no spares , No service , , Imperial & Foton with Cumming Engine & powder cheap gearbox , worst double cab we have ever owned. not ready for SA conditions. Just heard still no part but the C.E.O of Foton is aware of this ,this took 3 months to get to his C.E.O level & will probably never be resolved , should refund us with a brand new double cab. BUY BRANDED PRODUCTS ONLY NOT CHEAP ITEMS - CHEAP FOR A REASON.

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Replies (1)
Motus Select
Motus Select's reply13 Jan 2016, 07:55
Official
Hello isleofman,

We are aware of your complaint which is being dealt with by Foton SA and have advised them of your complaint.

The Dealer Principal at our dealership has confirmed that they have loaned you a vehicle as a result of the parts being on back order.

Kind regards,

Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
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