Car Service

On 19/5/15 my car went for a 90000km service at the Chery Dealer Northrand Road Boksburg, when I called on 21/5/15 to discover from Bongi that they waiting for authorisation to replace the shocks. Again I called 22/5/15 to be informed that they still didnt receiced the shocks. Why do they have to wait for 4 days to receive shocks? On 26/5/15 De Wet called that the car is ready. When I asked if they did the wheel alignment after replacing the shocks, De Wet said its not necessary and its not on the jobcard, I got info from three other sources and they all said that it should be done. I did get my car back without the wheel alignment done. I've had enough of this bad service and previously we also had the same bad service from this dealer. Today 11/7/15 I wanted to check my car service book and discovered with shock that they didnt even date and stamped my service book. How do I know that the car was serviced? Preciously my car was also there for 4 days for a service. They are not fit or capable to run the Chery Agency. What about updating my service book?