dS
desiree S

1 reviews | Active since Apr 2009

19 Dec 2017, 12:42

Car deal gone wrong

On the week of the 12th of December my husband bought a car from Imperial Select in George. The car came from George to cape town. on more than one occasion the rep told my husband that if he wasnt happy with the car, they would void the deal. THe car arrived for delivery on saturday and my husband saw the service book. The last service was not done at an agent, rendering the warranty (of which my husband took an extended plan, with service plan) void. At that stage my husband requested they bring his pristine car back and take their car back. The Sales manager then called and promised my husband all the documentation to prove that his car is still under warranty. In the meantime my husband has consulted with dealer principles at more than one Hyundai who have emphatically stated that the cars not showing any services after 60000 on their system. The garage now maintains that its all fine and is avoiding calls. we just want our car back and for the deal to be cancelled based on breach of contract. We also bought the car with 83000km on and it arrived with 87000km. The garage is now avoiding us despite numerous attempts to contact them, they are dragging this out. we know our rights in terms of CPA and at their instance they said they would return our car which they are now keeping.

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Replies (6)
Motus Select
Motus Select's reply19 Dec 2017, 12:49
Official

Thank you for bringing this to our attention.

Kindly allow us to take the matter with the Dealer Principal who will assist us with resolving the matter with urgency.

Kind Regards

Mike..Customer care

dS
desiree S's update19 Dec 2017, 12:54
Reviewer Update
The dealer principle is on leave. THis needs to be sorted ASAP. There is a major breach here and the dealer is dragging their heals to delay everything!
dS
desiree S's update20 Dec 2017, 11:52
Reviewer Update
Thanks for your assistance, we collected our car this morning and the deal has been cancelled!
dS
desiree S's update20 Dec 2017, 11:52
Reviewer Update
Thanks for your assistance, we collected our car this morning and the deal has been cancelled!
Motus Select
Motus Select's reply20 Dec 2017, 12:02
Official

Glad the matter has been sorted. I am sorry about all the drama you went through before today

Kind Regards

mike

Motus Select
Motus Select's reply20 Dec 2017, 12:02
Official

Glad the matter has been sorted. I am sorry about all the drama you went through before today

Kind Regards

mike