RD
Ricardo D

1 reviews | Active since Feb 2017

02 Jun 2016, 10:00

Car Brakes after Service Address: 17A, Rivers Edge, Winelands Cl, Stikland, Cape Town, 7530 Phone:***

<p>Hi </p> <p> </p> <p>So i take me car in for 120.000 Service and collect a 5 pm that day i drive for about 15km and the car brakes down engine light comes up i phone the dealer ship and told them my car just broke down after collect you would expect can we come help you No - i get we closing now then forced them to see me that that eveing i get back at 5;45 they have a look at the car for 15 min anf fixed he said the car wiring got wet fine the week there after i was waiting in there follow up call to tell the the car is not fixed properly i then get there on the 01/05/2016 they say they can find anthing wrong i drive away to work are 10 i go to the car to test drive the car does it again i drive back to the dealer showing them what the car does they take the car the car was there from 11pm no call from customer service at all regarding process i get to the office my car is still not fixed and need parts warrenty claim need to be done the next day but they have know whole day so they send me home with a brocken car currently parked awaiting a call that i wont be getting if i dont call them but i was told and online : Renault ranks amongst South Africa’s motor industry leaders in affordable parts pricing. Parts availability is ensured in Renault dealerships, but should your Renault become immobilised through parts being unavailable during the period your Renault is under warranty, you will be offered a mobility solution.*</p>

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Replies (1)
Motus Select
Motus Select's reply02 Jun 2016, 10:43
Official

We have relayed your complaint to the Service and Parts Manager as well as the Dealer Principal to assist with this.

Please accept our apologies for what has transpired.

Kind regards

Rennette Crock

National Customer Care Manager

Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )

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Tel: ***