AP
Aletta P
1 reviews | Active since Nov 2015
16 Nov 2015, 16:18
Bought a New Vehicle worse than a 2nd Hand Car
Bought FAW 2015 new from Menlyn. Went overseas, came back problems started. 2x on Low bed, sensors packing up, steering rack broke whilst driving the car, report from them loose *****. Radio wasn't working properly from day 1. SRS light came on. Kenny from Head offices 2x send for this car as I complained. Worked on car again today, Radio still not fixed, now I also received a report that passenger seat needs replacement. I can no longer accept this car. Reports were give to me from Polokwane at various stages:<br> You can drive with car, do not get into accident, airbags won't open. \Loose *****"in stead of \""steering rack broken\"". A saleslady and her husband delivered my car to me"
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Replies (1)Motus Select's replyOfficial
16 Nov 2015, 16:41Hello aletp1,
Your complaint has been forwarded to both the selling and repairing Dealer Principal's as well as FAW SA Customer Care to assist with your complaint.
Please accept our apologies for what has transpired.
Kind regards,
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
Your complaint has been forwarded to both the selling and repairing Dealer Principal's as well as FAW SA Customer Care to assist with your complaint.
Please accept our apologies for what has transpired.
Kind regards,
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
Motus Select's reply16 Nov 2015, 16:41
Official
Hello aletp1,
Your complaint has been forwarded to both the selling and repairing Dealer Principal's as well as FAW SA Customer Care to assist with your complaint.
Please accept our apologies for what has transpired.
Kind regards,
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
Your complaint has been forwarded to both the selling and repairing Dealer Principal's as well as FAW SA Customer Care to assist with your complaint.
Please accept our apologies for what has transpired.
Kind regards,
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
