Booked my car for the 5000km Free Service

On 13 October 2015, I booked my Chery Tiggo for the 5000km Free Service to be done on 20 October 2015. This service basically consists of checking the car and doing an oil change. I took a day's leave from work to take my car to Stikland Workshop, as they will drop their customers at work/home but will not collect them when car is ready. I was assisted by Orlando. At 2:30pm I got a call from Orlando, telling me that they had no stock of the oil filter and oil sump and no-one else in Cape Town had the parts either. I booked my car 1 week in advance and yet within this week they did not check to see if they had stock or ordered the parts in order to be prepared for doing this service. I wasted a day's leave for nothing and I still got an \I don't care or couldn't be bothered attitude"from Orlando and Roy when I collected my car. They found it very funny that there was no stock/parts. Wow"