Bad Service/ Poor customer service

Exactly a year ago I bought a vehicle from this company. From then till now, I have been sent from pillar to post regarding my spare key Everytime I call their call centre they promise to sort it out, 12 months later nothing has been done except false promises. Despite all the calls and emails, they have not delivered. Do not think they care about their brand at all. No pride. Could not care less about after sales services, all they cared about was the sale. I am beyond disappointed that Imperial Select would allow this this to happen within a company I once looked up too! Lies and deceit was all I got in return....