Bad service or no service at all?

<p> </p> <p style="margin: 0in 0in 8pt;"><font face="Calibri"><font size="3"><font color="#000000">On March 9 this year the Climate Control System fan stopped working in my Renault Megane III Dynamique.<span style="mso-spacerun: yes;"> </span></font></font><font size="3" color="#000000">I took the car in to Multi Franchise Paardeneiland on 17 March but was told that afternoon that they did not have the part and will have to get it from Johannesburg or from overseas.</font><span style="mso-spacerun: yes;"><font size="3" color="#000000"> </font></span><font size="3" color="#000000">Because it was the Easter holidays I had to take my car to drive on holiday with.</font><span style="mso-spacerun: yes;"><font size="3" color="#000000"> </font></span><font size="3" color="#000000">I asked Shafic at Paardeneiland to keep me updated on the progress of getting the part.</font><span style="mso-spacerun: yes;"><font size="3" color="#000000"> </font></span><font size="3" color="#000000">When I have not heard from him for two weeks I phoned and after several attempts got hold of him and he told me that they still does not have the part and </font><span style="mso-spacerun: yes;"><font size="3" color="#000000"> </font></span><font size="3" color="#000000">that they will have to get it from France.</font></font></p> <p> </p> <p style="margin: 0in 0in 8pt;"><font size="3" color="#000000" face="Calibri">After several calls during the next two months my Climate Control System still does not work and I have no idea of when the part will be available.</font></p> <p><span style="line-height: 107%; font-family: 'Calibri',sans-serif; font-size: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"><font color="#000000">I have driven Renaults for many years and was very loyal towards the brand but I am afraid after this experience my next car will not be a Renault but rather a car that are manufactured locally and with parts available locally.</font></span></p>