BAD SERVICE FROM Imperial

Good day

I went to Imperial select North cliff December 2018 to looking for a car that was suitable for me ,upon my arrival I spoke to a salesmen called Kundai that was assisting me ,when I got there I told him that am looking for a 2015 Renault Clio and he should me the vehicle confirmed that it’s a 2015 model. On the 25th February I see a debit order of different amount from my bank account, I was shocked that now my monthly installment is low than I expected?

Then after that I received a call from a lady that told me that she is calling from the bank ,she told me that upon registration of my name on the vehicle they found out that the car is a 2013 model not a 2015 as per my knowledge and mind you my policy with my insurance am paying for a wrong car model.

I called Imperial select north cliff to find out what’s happening they told me that they made this mistake but they have paid the difference to the bank it shouldn’t be a problem thereafter. I told this Donovan guy that how do you go behind my back and pay R00000 that I didn’t approve whether I want to bring back the car or I will keep the car? I told them that I will be coming to their offices and the appointment was made to see them but appointment was concealed 15mins before I reach their office ,I was already on my way.Then I told them that they need to come to our offices because I can’t take offs anytime agreed he kept on postponing till to date.

I then sent email doing a follow up and he told me that he no longer works there ,I should speak to Ahmed Essa whose a new manager he knows of the situation.

the service I got from Imperial Northcliff is very BAD and unprofessional.