1 reviews | Active since Mar 2012

09 Jun 2015, 07:33

Bad Service and Misinforming Client

I bought a vehicle from Chery Strijdom park , before purchasing the vehicle i asked the consultant if it was ever involved in an accident ,i was told it had never been involved in an kind of accident .I purchased the vehicle and collected from the dealer.<br> <br> While driving the vehicle some time later i realized that the was a rattling sound coming from the back of the car ,at that point i thought it was probably the spare tire or jack that was not secured properly.When time can for the car`s service i took it in and i was told the rattling came from the boot plate and this was caused by the vehicle not being repaired correctly after it was involved in an accident .<br> <br> I went back to the dealer with this information to find out there was a new manager and the consultant who sold me the vehicle was no longer working there .I explained the situation to the new manager and he seemed not interested in assisting me at all and told me to get the car evaluated of which i did and i was told the damage was huge and will cost a lot .I have tried to get assistance from the dealer to get this resolved but i have been given the run around and very condescending emails.<br> <br> The service from them is bad

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Replies (1)
Motus Select
Motus Select's reply09 Jun 2015, 08:34
Official
Hello bpdube,

Thank you for bringing this to our attention.

Please allow us to take the matter with the Dealer Principal.

Kindly accept our apologies for what has transpired.

Kind regards
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
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