Bad service after 3 buys

Item: Motus Select
Rating: 1
Author: Edwin F

I bought a car from Multi Franchise in Diep River Western Cape. The service was very good, but the car have a error code on, and also I was told I can connect my phone to the car. They said they will fix all problems, the car went in and I got my Courtesy car all good. I collected the car the Saturday as they said all is sorted no problems. When I started the car warning light was still on, and no phone option to connect the phone. I showed them, and they said I must phone the workshop manager, so on Monday I spoke to they guy and he said he will speak to the dealer. The deal came back and said they will take the car in as soon as they have a courtesy car available, no problem, they phoned me on the Wednesday and told me they have not forgot about me, but they think the phone connection problem maybe be because some of the cars doesn't have the function even though it got all the buttons, so why told me I can connect the phone if it is not available in the car!! Then they will sort out the problem and book the car at BMW for the error, also I questioned the registration plates of the car that I am waiting on asa I need it to get my company petrol card approved so I can do my work. They said they busy with that. Friday I called and asked about the registration, they said Monday, Yesterday I messaged them no reply but they read the message. Today I messaged no reply, This is busy costing me money as I depend on my Kilometers I travel as I get paid per Kilometers I drive, and I can claim if I don't have a registration number! And also no feedback on when the car is going to be sorted on the errors!! I am at this stage where I want to take it to BMW myself to fix and send the account to Multi Franchise to pay as this is my money and my time that is been wasted here, after I have bought 2 cars in 2 weeks on my name there and also send a colleague of mine that also bought his car there so 3 cars in 3 weeks and now I am getting bad service. I need this sorted and everything working asap as I need to get back on the road to do my work and have long distance trips to make.

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Replies (2)

Edwin F's updateReviewer Update

07 Jun 2019, 07:06

After the complaint I logged, the car was taken in to the workshop for repairs.The car was in for about one and a half weeks. The auxi****y water pump was causing the problem and was replaced. Today 03/06/2019 I went to fetch the car, all good. I drove +-20 km and the car started jerking and loosing power and the next moment it was just smoke coming out at the tailpipe.I stop the car at a nearby place where I know someone so i can behind security gates as the eare is not a very safe area. I phone the franchise and told them what happend, they send out the recovery vehicle to come and collect the car, after I waited 45 min.I drove with the recovery vehicle to the workshop. They checked the car and told me it must stay there as they need to open it up. While standing by them they also showed me that the one turbo pipe is cracked and also there is some damp oil on the turbos. Why was this not picked up and replaced at the 101?I am not happy at all with the car, as it keeps on giving problems and now how must I know I can still trust the car after all this? The engine my be damaged!In the meantime I cant do my work as I cant claim my kilometros back on my car due to late registration number so I lost R4000 already due to that, I cant claim on the courtesy car as it is not connected to my company systems, losing more of my income. Plus the courtesy car is not big so I have to drive up and down to get all my stuff to my sites where I have to work. I bought a lux car and now I drive a small uncomfortable car more than my own car and I loose income. Who is going to pay the loss of income? I want the car to be taken to BMW and I want them to install a new engine, as I can't trust the engine in the car. My next step will be to go to the obitsman and my attorney if I have to., and also the news papers. This mail was sent on Monday 03/06/2019 it is now Friday 07/06/2019 no response from them. Apparently one of their sales people told me this is not the first time they had to replace a car's engine they sold. Looks like they only do a quick fix and hope it last long enough so you can't come back.

Edwin F's update07 Jun 2019, 07:06

Reviewer Update

Motus Select's replyOfficial

07 Jun 2019, 07:27

Good morning Edwin

I will ensure the Dealer Principal contacts you during the course of today

Regards

Mike Dovey ***

Motus Select's reply07 Jun 2019, 07:27

Official

Good morning Edwin

I will ensure the Dealer Principal contacts you during the course of today

Regards

Mike Dovey ***