Bad service

Traded in a renault September last year for a polo. Waited 3 months to get the papers for the change of ownership and when we went to do change of ownership the roadworthy certificate expired. Called the sales person from imperial in Menlyn and he said to give him a couple of days. Later phoned customer complaints and the guy said to go do all the things and send in the needed documents to get reimbursed. Did that in one days time and sent in all documents and now its been a week and still no refund. I will never do business with imperial Menlyn ever again because of bad service. My name is johannes de koker id number *** cellphone number ***