Bad service

I recently did an application with Imperial The Glen for a new car and have been Awaiting feedback, when i try and do a follow up they were soo rude told me they busy with a client ad if om not a client myself. All I needed to know is how my application was going should it had declined what might the reason be and if they did try by all means to help me. But the service i got at first it was good but they it went downhill soo bad