BAD SERVICE

Good day, Im am very annoyed by the service I have received from Thabo Baard at Imperial select in Centurion. My finance was approve on Wednesday 14/02 and only received my car on Tuesday 20/02/2018 following being told by him that the car will be ready for me on Monday 19/02/2018, of which the manager Storm apologised for. I am currently very annoyed ,waiting for my trade in money to be paid out and as per my conversation with Thabo the money was supposed to be in my account Monday 19/02/2018 afternoon already as they are also using FNB and im still waiting for the pay-out to happen. I will not recommend that anyone buy their car from this Branch as they are very bad at follow ups and customer service. I have also logged a complaint on their website (Ticket number : 1802dJ2d) where no one has followed up with me if my complaint was resolved or not.