Bad service

My mom bought a new bakkie there they were quick to ask for money. And they promised that the tracker and bakkie would be ready for use today. But they delaying ando saying that the places that need to install things into the bakkie is closing early. We need the bakkie urgently because it is delaying our business and we are losing money. This is no joke we had this problem before and now they playing games please sort this out otherwise we go to the media as well they also said that the tracker unit from matrix would be installed. And the email only went this morning to matrix and we payed the full deal in cash as well. We are getting frustrated as this is happening everytime a vehicle is purchase there.