Bad service

They have been giving me the run around with a spare key for a vehicle that I bought last year. I am actually very upset as they do not take me seriously. Firstly they damaged my key, which the eventually replaced after numerous fights with them. Now I have been waiting for a spare key, which the keep telling me stories every time I enquire. Was even told to retract my previous posts on Hello Peter, which I will not until my problem has been resolved