Bad service!

<p>I recently took my vehicle in to my usual servicing centre, but this time something was different. A new system or something odd but maybe just not the regular faces I am use to. I received feedback on my vehicle the same day and I was told that my aircon pump or something in that line was busy seeing its rear end. Unfortunately according to the service manager my warranty has expired. Luckily I took out an extended service plan I bought the car. Trouble was that the dealership could not find it and I literally had to go in to the dealership to help them find my warranty (I know right). I was promised that I would get feedback the following day. Three days later and no feedback so I decided to phone them. To my surprise the dealer did not even know my car was there. Nothing has been done and nobody wondered about the extra car on their lot. I was promised feedback yet again after several excuses. Come the next week I had to phone again just to hear how I don't have warranty. This means I had to go through it again like mentioned before. Several excuses were made yet again. It has been two weeks now and no feedback, no fixed car, nobody to even answer when I phone them as the lines seem to be very busy (probably because of all the people complaining). I have never in my life expected a 'respected' franchise like this to even try this with a loyal customer. At this point I just want my car back. I know where not to go again!</p>