1 reviews | Active since Jul 2017

11 Jul 2017, 11:31

Bad Service

<p>I bought a Kia Soul from Imperial Select Roodepoort ( Across Princess Shopping Centre) next to renult , first they gave me to much discount the day I had to go and collect my car I was told that they had to add on R5000 because they gave me to much discount, then it took the whole afternoon just to get the documents signed by accounts department. My husband waited the whole day.</p> <p>I never received my service book from them, I had to phone a few times and waited about 2 weeks to receive it just to be told my book was lost and they needed to buy a new service book. </p> <p>When you buy a car you get charged for license and registeration fee...... I never received my new car disc. So once again I had to phone the sales person Gert to find out why I did not receive my disc. Its been 2 weeks and still no disc has been received. </p> <p>I've never received such bad service at a car dealer. I won't be recomending any one there. I had to do FOLLOW UP FOLLOW UP !!!! If you dont phone them to get answers they WONT phone you as the customer back......</p>

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Replies (1)
Motus Select
Motus Select's reply11 Jul 2017, 11:38
Official

Your complaint has been forwarded to the Dealer Principal and Pre-Owned Manager to assist with resolving this.

Please accept our apologies for what has transpired.

Kind regards

Mike Dovey