bad serivce

Brought in the vehicle for service on the 09/12/2021 in the morning before 08:00AM.

The vehicle spent about 5days in the workshop since they were doing a major service and also because they found an oil leak in the right drive shaft which wasn’t covered by my service or mechanical warranty plan. Which I gave the go ahead for them to repair and I was called to collect the vehicle which I then paid R3033.41 for the work which wasn’t covered by my service or mechanical warranty plan.

When I came to collect the vehicle I told mechanics who were the people involved with working on my vehicle that my cabinet was closed, and told them someone could have tried to force it open and that resulting into the cabinet breaking. And when I asked if the cabinet was broken before the vehicle came into the workshop why wasn’t I told about this telephonically when I was getting quoted for the right drive shaft seal leaking, or why wasn’t their any photos taken, mechanic said “he forgot”. That’s when the service manager got involved.

Contacted service manager and eventually he told me that its better I get my insurer( dent and interior cover) involved because the problem is his entire team is saying the cabinet was broken when it came into the workshop and that’s when I asked don’t they do an inspection on the vehicle on the inside before working on the vehicle and he told me they only do inspection on the outside of the vehicle and I asked if they is no camera footage of when the vehicle came into the workshop and he told me camera footage is only taken outside and at the angle were only the vehicles registration number is shown.

Honestly am unhappy with this service, I bring my car in for service and this happens, I used Renault Hatfield and had no issues, the first time I use Renault centurion and this happens.