Bad Management of client file

I have been struggling to get a warranty claim for door switches of my TATA super ace since March 2015 <br> 1. The staff dont have electronic ref number to identify a claim i have to reexplain my problem each time<br> 2. The land lines are no always answered until you phone head office and they ask them to call the client<br> 3. If you book a service is always 3 weeks ahead there is no sms system to notify clients and not even a phone call reminder a day before they write down in a book, yes its also my responsibility but i think improvements need to be done in this area.<br> <br> I have been call since 8am this morning till now 12pm no answer i want to reschedule my Service date and get images taken for my warranty claim that was not initially done the first time i went there in march with the truck why didnt they take images then only to realise this in July..This is such a frustrating situation i will probably trade my truck for another brand because i am stuck with such incompetence in Pretoria til i sell this car they are the only services outlet. Someone please assist.<br> <br> Very Concerned Client <div><br></div><div><em>(Supplier name changed from Accordian Investments, distributors of Tata cars &amp