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Obakeng O

1 reviews | Active since Sept 2024

09 Apr 2025, 17:39

Bad experience after being long term client even purchased the car there

Bad experience after being long term client even purchased the car there. 1st they sold me car with false service history,claimed that they changed the belt (engine), when the belt starts to wear and tear they said I'm liable for the cost. I had to do extensive research because the warranty declined the claim. Only to find out they have records that it wasn’t changed. 2nd Took car timing chain and clutch kit replacement they stripped the car told me to get it after 7-14 days. On 10th day I called for updates, shocking the part is ordered from France and they don't know time of arrival. Held the car for more than 50 days. After repairs the reverse light stopped working. Had to buy at dealership. After all this Motus Renault Menlyn did not apologize for any inconvenience.

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Replies (1)
Motus Select
Motus Select's reply29 Apr 2025, 09:47
Official
  Hi Obakeng, we apologize for the unsatisfactory experience you have received we will escalate this to the management and higher for further assistance Regards, MS