BAD CUSTOMER SERVICE, STAY AWAY FROM MOTUS!

My Mom who is a widow staying on her own in Pretoria took her Renault Kwid for a service at Motus Select Zambezi. This is her 3rd service at the same dealership.

I pay her services and asked that the invoice will be sent to me directly. After receiving the invoice from Christelle Anderson - Service Advisor the email clearly stated "Please send me the proof of payment so that I can release the vehicle to your mom." After which I sent the PDF payment directly from ABSA to her email. NOWHERE did it say to on the email, invoice or proof of banking details that it needs to be an immediate payment.

They refuse to release my moms cars, offering no alternative for her to drive around with. THIS IS BAD CUSTOMER SERVICE! Will never do business with any Motus franchise again!