Bad After Sales and Attitude

I bought my car a year and a half ago and during the time of sale I didn't think to ask for my spare key, a few months later I emailed the Sales lady and received no reply, I emailed the Manager and also got no reply. I then asked the finance advisor for help and he helped the best he could. I received a rude phone call from the sales lady and she made it known that I was clearly wrong and she never does that kind of thing. I then got a call from the manager and he too stated that I was wrong and I have no proof that they didn't give it to me ( but they have no proof that they did) I was treated with such bad attitude and was left feeling like I was a **** and a cheat. <br> I contacted the Head office and was told I would receive a call from the Dealer Principal and still yet no reply. I have never been more disappointed in a company as I am with Imperial Select. <br> I will never recommend them to anyone.