ND
Nondumiso D
1 reviews | Active since Jan 2020
15 Mar 2023, 06:14
Bad after sale service!!!
I brought a car in December 2020. I was told the spare was going to be sent by post. After that they were quiet untill I contacted them. They managed to send the keys I think a year later but only to find out it was wrong keys. Even today I am still waiting for someone to come and fetch the wrong keys and send the correct ones
Helpful (0)
Replies (13)0
Replies (13)
Motus Select's replyOfficial
16 Mar 2023, 15:29Hi there Nondumiso we apologize for the unsatisfactory experience you have received we will escalate this to the dealer management and higher for further assistance, Regard, MS
Motus Select's reply16 Mar 2023, 15:29
Official
Hi there Nondumiso we apologize for the unsatisfactory experience you have received we will escalate this to the dealer management and higher for further assistance, Regard, MS
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Nondumiso D's updateReviewer Update
28 Mar 2023, 09:02Thank you
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Nondumiso D's update28 Mar 2023, 09:02
Reviewer Update
Thank you
Motus Select's replyOfficial
04 Apr 2023, 12:36Hi can you please share with me as to which dealership you bought the vehicle from ? and can you recall the sales executive who assisted you ?
Motus Select's reply04 Apr 2023, 12:36
Official
Hi can you please share with me as to which dealership you bought the vehicle from ? and can you recall the sales executive who assisted you ?
ND
Nondumiso D's updateReviewer Update
22 Apr 2023, 08:37hi it was Motus in Brackenfell
*** his cell is *** and the lady that sent me the non compatible spare keys is Nompilo Langa. I think she is based in Johannesburg. her email is ***
the issue that Im sitting with now is that the key card that was working is no longer working..
please help me. I am desperate. my phone number is ***
*** his cell is *** and the lady that sent me the non compatible spare keys is Nompilo Langa. I think she is based in Johannesburg. her email is ***
the issue that Im sitting with now is that the key card that was working is no longer working..
please help me. I am desperate. my phone number is ***
ND
Nondumiso D's update22 Apr 2023, 08:37
Reviewer Update
hi it was Motus in Brackenfell
*** his cell is *** and the lady that sent me the non compatible spare keys is Nompilo Langa. I think she is based in Johannesburg. her email is ***
the issue that Im sitting with now is that the key card that was working is no longer working..
please help me. I am desperate. my phone number is ***
*** his cell is *** and the lady that sent me the non compatible spare keys is Nompilo Langa. I think she is based in Johannesburg. her email is ***
the issue that Im sitting with now is that the key card that was working is no longer working..
please help me. I am desperate. my phone number is ***
Motus Select's replyOfficial
24 Apr 2023, 11:37hi thank you for the info let me escalate this for you , I will send this to the head of Marketing and the Dealer principal and revert to you in due course, regard MS
Motus Select's reply24 Apr 2023, 11:37
Official
hi thank you for the info let me escalate this for you , I will send this to the head of Marketing and the Dealer principal and revert to you in due course, regard MS
ND
Nondumiso D's updateReviewer Update
25 Apr 2023, 16:23ok. please know that the key that I have does not work at all n that the car is stuck in town
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Nondumiso D's update25 Apr 2023, 16:23
Reviewer Update
ok. please know that the key that I have does not work at all n that the car is stuck in town
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Nondumiso D's updateReviewer Update
02 May 2023, 14:00any news yet?
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Nondumiso D's update02 May 2023, 14:00
Reviewer Update
any news yet?
Motus Select's replyOfficial
02 May 2023, 14:36Hi there Nondimuso, I am waiting for feedback from Nompilo then i will revert back to you. I got the correct email address ***. regards MS
Motus Select's reply02 May 2023, 14:36
Official
Hi there Nondimuso, I am waiting for feedback from Nompilo then i will revert back to you. I got the correct email address ***. regards MS
ND
Nondumiso D's updateReviewer Update
02 May 2023, 14:57okay thank you
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Nondumiso D's update02 May 2023, 14:57
Reviewer Update
okay thank you
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Nondumiso D's updateReviewer Update
03 May 2023, 16:05Any feedback yet?
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Nondumiso D's update03 May 2023, 16:05
Reviewer Update
Any feedback yet?
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Nondumiso D's updateReviewer Update
04 May 2023, 09:24I have recently moved to a new town with a child, not having transport is so inconvinient. I wish that you could find other means to get through to Nompila so that you can arrange for the spare key to be sent to me ASAP
ND
Nondumiso D's update04 May 2023, 09:24
Reviewer Update
I have recently moved to a new town with a child, not having transport is so inconvinient. I wish that you could find other means to get through to Nompila so that you can arrange for the spare key to be sent to me ASAP
ND
Nondumiso D's updateReviewer Update
06 May 2023, 08:06I am writing to the Ombudsman because it does not seem that you are taking my complaint serious or urgent.
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Nondumiso D's update06 May 2023, 08:06
Reviewer Update
I am writing to the Ombudsman because it does not seem that you are taking my complaint serious or urgent.
Motus Select's replyOfficial
08 May 2023, 15:59hi Nondumiso we acknowledge the complaint you have sent on this platform and we are doing our best to get the correct person involved as the dealership was closed , you will be hearing from us soonest
Motus Select's reply08 May 2023, 15:59
Official
hi Nondumiso we acknowledge the complaint you have sent on this platform and we are doing our best to get the correct person involved as the dealership was closed , you will be hearing from us soonest