Backyard Dealership!!!
<p>I traded in my BMW 1 series and purchased a Renault Clio.<br />I was relocating to Johannesburg and needed everything to be sorted out smoothly.<br />First issue was that the settlement for the BMW was not done until over 2 months later and I had to pay for 2 instalments in which i didnt even have the car.</p> <p>Second issue is that the car was not licensed and i had to drive around with an expired permit and had the run around till the day that i had to leave to jhb when Greg got another permit for me to use and got the license and plates delivered to me in jhb the next week.</p> <p>During this time I was communicating with Avash and he kept telling me its all being sorted, until he stopped replying and i went to the dealership to find out he had resigned.<br />Greg was the handling the case and eventually got things sorted out and I was promised that I would be reimbured the instalment for the BMW which i still have not received and I'm not getting feedback.</p> <p>Buying a new car was suppose to be a good experience but this was by far the worst customer service i have ever received, Nothing was done correct and as a customer I had to keep leaving work and going to the dealership to try and get things sorted. I have been very patient and understanding but this is just unprofessional and ridiculous.</p> <p>I have everything on email for proof, and all i want is to be reimburst for the instalments.</p> <p>I hope this issue can be escalated and sorted out ASAP!</p>
We have received your complaint logged on our website and are busy taking this up with the dealership's accounts department.
Please accept our apologies for what has transpired.
Kind regards
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
******************** 444
We have received your complaint logged on our website and are busy taking this up with the dealership's accounts department.
Please accept our apologies for what has transpired.
Kind regards
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
******************** 444
