1 reviews | Active since Nov 2017

07 Nov 2017, 15:33

Appauling customer service

Item: Motus Select
Rating: 1
Author: Vuyokazi G

I have my car booked at Imperial Select Multifranchise in Paadeneiland for a manufacturers warranty related claim. The car was booked since yesterday I have had no feedback from the service agent regarding what is wrong with the car. I have called numerous times leaving messages with no response from the service agent including a very bad attitude receptionist who does not take messages nor relays them. I then requested a courtesy car and the agent told me they do not have any available.

Helpful (0)

Replies (6)

Motus Select's replyOfficial

07 Nov 2017, 15:38

Thank you for bringing this to our attention.

Kindly allow us to take the matter with the Dealer Principal who will assist us with resolving the matter with urgency

Kind Regards

Mike Dovey Customer Care Imperial Select

Motus Select's reply07 Nov 2017, 15:38

Official

Thank you for bringing this to our attention.

Kindly allow us to take the matter with the Dealer Principal who will assist us with resolving the matter with urgency

Kind Regards

Mike Dovey Customer Care Imperial Select

Vuyokazi G's updateReviewer Update

07 Nov 2017, 15:45

Thank you your help will be greatly appreciated. The service agent who is handling my car is Natasha. Her contact number is ********** .

Vuyokazi G's update07 Nov 2017, 15:45

Reviewer Update

Thank you your help will be greatly appreciated. The service agent who is handling my car is Natasha. Her contact number is ********** .

Vuyokazi G's updateReviewer Update

08 Nov 2017, 09:20

Dear Mr Dovey I have still not received any assistance with regards to getting a courtesy car from the principal dealer nor have they indicated whether the warranty claim has been approved or timelines as to when I will get my car back.

Vuyokazi G's update08 Nov 2017, 09:20

Reviewer Update

Vuyokazi G's updateReviewer Update

08 Nov 2017, 15:18

Dear Mr Dovey Thank you for your help, Tezlyn has assisted me to get my car back until the agent sort out authorization and the part required. I am truly grateful for your help.

Vuyokazi G's update08 Nov 2017, 15:18

Reviewer Update

Dear Mr Dovey Thank you for your help, Tezlyn has assisted me to get my car back until the agent sort out authorization and the part required. I am truly grateful for your help.

Motus Select's replyOfficial

08 Nov 2017, 15:27

So glad it is sorted Vuyokazi. Sorry it took a day longer than I had hoped it would. You have my e-mail address should you need anything further

Kind Regards

mike dovey

Motus Select's reply08 Nov 2017, 15:27

Official

So glad it is sorted Vuyokazi. Sorry it took a day longer than I had hoped it would. You have my e-mail address should you need anything further

Kind Regards

mike dovey

Motus Select's replyOfficial

08 Nov 2017, 15:27

So glad it is sorted Vuyokazi. Sorry it took a day longer than I had hoped it would. You have my e-mail address should you need anything further

Kind Regards

mike dovey

Motus Select's reply08 Nov 2017, 15:27

Official

So glad it is sorted Vuyokazi. Sorry it took a day longer than I had hoped it would. You have my e-mail address should you need anything further

Kind Regards

mike dovey