Appaling Service form Kia Somerset West

I booked my Kia sportage in for a 60000km warranty service. When I called in the morning at 7.45 to ask for directions, they didn't answer the phones. I called 5 times. When I arrived I mentioned that there is a loud squeak in the rear right wheel and that the wipers needed replacing. I heard nothing from them during the day regarding the wheel. I called at 4.30pm to ask when I can collect my vehicle. The person who answered the phone had no idea and said she would get someone to call back. They didn't call back. I arrived at 5pm. I asked them about the wheel. They couldn