A lot of improvement is needed

I took my car in for a service about 2 weeks ago. Positives: I appreciated how organised the staff was with regards to making the booking. They informed me about the earlier available date . When I arrived at the building, they already had my car details form handy . They were on the ball with updating me about the status of the process .

They call to advise about my coolant leak that they noticed and could replace for over R3000 . I declined the replacement. They call to tell me my car was done and I went to fetch it. When I got to fetch the car they advised that my mounting also is broken and needs to be replaced. I asked if they can send me a quote on fixing it .

Negatives: I have still yet to receive a proper quote on fixing my engine mounting or fixing the coolant. I never got a proper detailed worksheet on the status of my car parts such as shocks, breaks, etc . The service booked is stamped, however it does not indicate whats service was carried out .

I do not think I will be taking my car here for a service again .