6pm & Still waiting after veh booked in 4 servic

So i booked my vehicle in this morning at 7h15 for a 60000km service and was dropped of at my office and was informed that they will call me when the vehicle will be done after they asked me at what time i wanted the vehicle. I was very impressed and said 11 am. Time came and gone and at 15h30 i called and spoke to Jason , who informed me that the vehicle just came out of he wash bay and he will send someone to pick me up. I confirmed the address. At 16h40 i called the branch again and spoke to a Richard or Jeremy that confirmed that Jason left to go and pick me up, this after the receptionist said that he left for the day. Since 5 pm i have been trying to get hold of the branch to no avail. I am inconvinienced as i sit without a car. I need to collect my kids from the daycare and get my wife and in return will sit with the same problem in the morning. <br> <br> I am very, very disappointed. They cold have told me that i need to get to the branch on my own... in now have to pay other people to pick up my family....