ML
Martin L

1 reviews | Active since Jan 2017

09 Apr 2017, 16:15

6 Months same belt broken and I must pay.

<p>So last year September I took my car in to Tata Centurion for its 50k service, then one week after the fan belt snaps leaving me stranded next to the road. Got the car towed in to Tata Silverton and fixed (I had to pay for the repairs).</p> <p> </p> <p>Now on Wednesday evening 05/04/2017 THE SAME BELT SNAPS AGAIN! I get the car towed in to Tata Menlyne (this was suggested to me by the road side assistant guy). Thursday morning I go there and explain to them that I will not pay for this belt seeing that it had only run 6months and 18k km. By Thursday afternoon I had still not heared from them so I go there again and the response I get is as follows: "O Sorry I forgot to phone you but you have to pay for the repairs that is more than R1200 and if you don't want to you must take your car to Silverton and tell them to fix it for free."</p> <p> </p> <p>On Friday morning I speak to a lady from customer services and she said she will handel it and phone me back. Again I don't hear anything and phone her back the afternoon her response is: "O sorry I was busy the whole day and the only guy that can aprove it is unreachable". The I'm also told that she wil only try to get hold of him on Monday and that she can't or won't do anything for me to assist me in any way.</p>

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Replies (4)
Motus Select
Motus Select's reply10 Apr 2017, 08:24
Official

The Dealer Principal is presently Out of Office and will request one of the Senior Managers to assist with your complaint.

Please accept our apologies for what has transpired and the inconvenience caused.

Kind regards

Rennette Crock

National Customer Care Manager

Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )

***

Tel: ***

ML
Martin L's update14 Apr 2017, 10:08
Reviewer Update

Still I am sitting without transport and all I hear is the belt is orderd but don't know when it will arrive.

ML
Martin L's update26 Apr 2017, 06:43
Reviewer Update

My car is standing by Tata Menlyne for 3 weeks now! The last thing I heard is Ori from costumer services phoned me last week saying they recieved the new belt but they found the altenator to also be faulty. She said she wil get back to me regarding this all but for a week now no word from them. I am sick of this poor service they must keep the car and settle it.

Motus Select
Motus Select's reply26 Apr 2017, 07:43
Official

Tata SA Customer Care have been notified of your update, we will also follow up with the Service Manager at the dealership.

RENNETTE CROCK

National Customer Care Manager – Imperial Select

AMH Multifranchise www.imperialselect.co.za