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Danie O

1 reviews | Active since Feb 2015

12 Feb 2015, 19:58

5 months of pathetic customer service

Bought vehicle in Sept 2014 in Pretoria. Not ready when we arrived after 3 hours on the road despite arrangements. Several issues with condition of vehicle raised and assured that Nelspruit will sort it out and do licensing and roadworhty. Had vehicle at Nelspruit four times since Oct for a total duration of 4 weeks. During the last occasion I was assured by the DP at Nelspruit that a 80 point check was performed and consequently shocks, brakes, mirror, indicator lever, gear lever cover, wheel caps, door switch were replaced. Clearly vehicle was not serviced by Wonderwaters as they had indicated. Numerous complaints elevated to Head Office since October to no avail and with zero follow up. While on holiday had to take vehicle in to Hi-Q for emergency replacement of tie rods - technician stating that situation was very dangerous. Doubting the 80 point check seriously plus still some problems with vehicle not addressed. Already had 3 permits, last one expired more than month ago, vehicle still not licensed or roadworthy being done. Each time the excuses offered is that they are waiting for order numbers from Wonderwaters.

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Replies (1)
Motus Select
Motus Select's reply16 Feb 2015, 09:28
Official
Hello danielo1752,

We apologise that this has not been resolved yet and are following up with the Dealer Principal and Teresa, the Client Liaison Officer for that region.

Kind regards,

Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
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Tel: ***