3 MONTHS FOR A RADIO!!!

<p>1) My radio was not taken out when my car was serviced</p> <p> </p> <p>2) I took it again to Imperial to take the radio out</p> <p> </p> <p>3) I waited a month and a half on the radio - emailed and phoned where I got told that another Renault customer's radio "JUST ARRIVED" and they will put that into my car. I said no as they will have another unhappy customer. This customer was apparently bringing their car there in two weeks - where my radio my suppose to arrive. </p> <p> </p> <p>4) I said I will wait for MY OWN radio. I got promised that by the end of the week they will start communicating with their clients and I will get my radio.</p> <p> </p> <p>5) Two weeks went by and when I emailed again the MultiFranchise HeadOffice told me that the lady said that "SHE WANTED TO GIVE ME A RADIO OF A DEMO CAR" firstly, this is a lie - go check your telephone records and secondly - who gives someone an aged demo car's radio???</p> <p> </p> <p>6) After a total of almost 3 months I emailed again where as the person at the store phoned where another radio "SUDDENLY JUST ARRIVED!!!" I told her to write a letter stating why these radios keep arriving only when I email where as I got a very Cheeky response from Imperial Head Offce that "the lady phoned me to say they have my radio and they have to email me to tell me this" During this time "all their management" was out of office. </p> <p> </p> <p>7) Yet again I was promised that "someone will come back to me"</p> <p> </p> <p>THREE MONTHS!!! I HOPE AND PRAY THAT YOUR CEO SEES THIS MESAGE AS WELL AS ALL THE OTHER MESAGES AND FOR YOUR SAKE CALMY TAKE IN HOW PATHETIC SERVICE / COMMUNICATION / ACTION IS - AND LETS NOT FORGET THE LYING PART! Im sure they would be so proud!</p>