1 reviews | Active since Dec 2016
2 Months Delay in Delivery of Spare Parts
<p>i enquired for spares for our Cherry vehicles to which Bheki Nkosi responded to with a quote.</p> <p>6 January 2017 , we paid and forwarded proof to Bheki. we received part of the order mid Janaury and were told that back orders take two weeks to come from China which am still waiting up to now, they didn't advise us that they didnt have the other parts in stock, only to know when we received part order of what we paid.. i asked to speak with the Manager to Bheki who is Kash who promised to deliver on the 3rd of March 2017 but nothing was delivered, sent an email on the 6th nobody responded.</p> <p>called their customer care line for Cherry S.A and spoke with Elizabeth, also forwarded to her our proof of payment and the estimate which i still feel she's not helping at all as she tells me that nobody knows about this order. i asked for Edenvale branch number since the one i knew was no longer getting through but to my surprise i was answered in Bosburg who advised that the Edenvale branch was closed.</p> <p> </p> <p>i have been following up with Natalie Mostert but still nothing has materialised.</p> <p> </p>
Thank you for bringing this to our attention.
Kindly allow us to take the matter with the Dealer Principal and Parts Manager as well as the people you have spoken to at Chery SA Customer Care in order to have this resolved urgently.
Please accept our apologies for what has transpired.
Kind regards
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
Tel: ***
Thank you for bringing this to our attention.
Kindly allow us to take the matter with the Dealer Principal and Parts Manager as well as the people you have spoken to at Chery SA Customer Care in order to have this resolved urgently.
Please accept our apologies for what has transpired.
Kind regards
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
Tel: ***
certain guy contacted me yesterday for details and i referred him to the guys i have been communication with but never got back to me with any feed back, still waiting for delivery of the balance of spares.
certain guy contacted me yesterday for details and i referred him to the guys i have been communication with but never got back to me with any feed back, still waiting for delivery of the balance of spares.
We will try and find out who the guy is.
We will try and find out who the guy is.
