MS
Monique S
1 reviews | Active since Jul 2014
29 May 2015, 09:00
2 MONTHS AND STILL NOT RESOLVED
We purchased a used vehicle about 2 months ago from Imperial Select Gezina. When we collected the vehicle we noticed that there are a few issues on the vehicle and reported this immediately. We also insisted on the latest service record on the vehicle that could not have been provided to us. After back and forth mails, we eventually had the vehicle serviced, bit with no Job Card as to what was done on the vehicle, for all I know only the service book was stamped. Imperial came and collected the car more than 3 times, driving out all our fuel and returning the vehicle with an empty tank? At least they can replace the fuel that was in the vehicle. After \servicing"the car yesterday"
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Replies (1)Motus Select's replyOfficial
29 May 2015, 09:24Hello Moniques24,
Thank you for bringing this to our attention.
Please allow us to take the matter with the Dealer Principal who will assist us with resolving the matter with urgency.
Please accept our apologies for the inconvenience caused.
Kind regards,
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
Thank you for bringing this to our attention.
Please allow us to take the matter with the Dealer Principal who will assist us with resolving the matter with urgency.
Please accept our apologies for the inconvenience caused.
Kind regards,
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
Motus Select's reply29 May 2015, 09:24
Official
Hello Moniques24,
Thank you for bringing this to our attention.
Please allow us to take the matter with the Dealer Principal who will assist us with resolving the matter with urgency.
Please accept our apologies for the inconvenience caused.
Kind regards,
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
Thank you for bringing this to our attention.
Please allow us to take the matter with the Dealer Principal who will assist us with resolving the matter with urgency.
Please accept our apologies for the inconvenience caused.
Kind regards,
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
