MM
Mpho M

1 reviews | Active since Mar 2016

14 Mar 2016, 14:41

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I had a problem with the Immobilizer Car System, I then made the first appointment on18 January 2016, so I took my car in and spend the whole day waiting for the Car, when I took the Car there was no sign that they ever worked in the Car and they said No Fault was found by then the System was Completely off not working at all, I then made the following day appointment and same thing happened again, only around 15:00 they told me that they need to order a part they will tell me when to bring the Car, I took the Car again for the 3rd time on 28 January 2016 and only to fin out that they said they have ordered the correct parts but the worn one came out, they put the used part in the car and told me that they will call me once the correct part has arrived, till today no one ever bordered to call me and advise, I have been wasting my time by calling and no one answers the phone and thinks of coming back to me, even the Service Manager whom I have personally spoke to has no use to this business because his attitude shows that he is not interested in me, he cant even try to solve just a little problem to keep his clients happy, I am still waiting even now, what a bad service.

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Replies (1)
Motus Select
Motus Select's reply16 Mar 2016, 08:36
Official
Hello Mp****roke,

We received your complaint on our website which has been taken up with the Service Manager, there are manufacturers warranty procedures that they need to follow and the key has to be ordered from the manufacturer.

He has assured me that they will compensate you for the inconvenience caused.

Please accept our apologies for the inconvenience caused.

Kind regards,

Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
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