Terrible Service from date of joining

<p>i am at my wits end with Imperial Med. i have been very patient and my patience has reached its end. </p> <p> </p> <p>In August of 2016 i started a new position with my current employer and as they use imperial med as their medical aid provider, i switched my medical aid provider. it took me 5 months from the date of joining to get a medical aid card where it was meant to take 6-8 weeks as per thier SLA. the card was sent to me the first time and returned to the sender as the address was captured incorrectly. iwas not conatcetd to be advised of this. i had to call in and only then were my correct address details captured. i was told that the card would be resent to me but it was still not recieved as teh address was once again captured incorrectly despite me having checked with the consultant that she captured it correctly. i then had to arrange time off work to go to the Imperial Med offices to collect my card as i had had to pay cash for medical expenses where as i have medical aid cover that i am paying for which should cover this. when i got there, i was told by the security that i was ill advised and that the cards do not get collected there. also that he could not find the correct person on the system who would have advised me of that. </p> <p>i called the contact centre again and was told that the security guy/receptionist had teh incorrect info and i was right to go there to collect my card. so i had to arrange a second time off to go and collect my card. </p> <p> </p> <p>finally i maanaged to get my card. i have now put through a claim to be reimbursed for a doctors visit which was rather costly. i logged the claim on the 16th of January and upon follwing up othat week i was told that the claim would be paid on the 10th of February. on the 10th of February when i followed up, i was told that imperial med had recently changed systems and all the payments which had been approved for payment were now sitting on a review status. Had i not followed up who was going to inform me of this? why was this not communicated to customers? </p> <p> </p> <p>I am very dissatisfied with the service i have received thus far and i refuse to keep tolerating it. i would like to be contacted and for my claim to be processed and paid no later tahn today as i have had enough, if this contnues i will be forced to cancel my medical aid with you guys. this is highly unacceptable. </p> <p> </p> <p>Your urgent assistance and resolution of this matter will be highly appreciated. </p>