Imperial Motus Med
Unclaimed Business
|1|6 Reviews (last 12 months)|This business does not respond to reviews
Imperial Motus Med
Unclaimed Business
|1
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
0Likely
NPS Score
0
Recommended: Likely
Review Distribution
1|6 Reviews
Oct '25 - Sep '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGD
Gerhard D
1 reviews | Active since Oct 2019
15 Sept 2026, 18:51
Health saver refund
I canceled my medical aid at the end of April and it was linked with a health saver savings plan member number ***. There is about R 1,280 credit in the account. I called the scheme a few times for a refund and I was promised to get paid on the 11 of September and it haven't received anything. I called them again yesterday and the consultant promised that they will do an immediate payment ref number ***. Still no payment or response on my emails regards Gerhard Dedekind ***
Helpful (0)
|Replies (0)GD
Gerhard D
1 reviews | Active since Oct 2019
15 Sept 2026, 18:51
Health saver refund
I canceled my medical aid at the end of April and it was linked with a health saver savings plan member number ***. There is about R 1,280 credit in the account. I called the scheme a few times for a refund and I was promised to get paid on the 11 of September and it haven't received anything. I called them again yesterday and the consultant promised that they will do an immediate payment ref number ***. Still no payment or response on my emails regards Gerhard Dedekind ***
0
Replies (0)MN
Mapule N
1 reviews | Active since Jun 2020
4 Aug 2026, 13:51
Dishonest and unprofessional team!!!
Had a medical aid with Imperial-Motus Med. 2021 I gave birth to my beautiful girl child born with a cleft on the soft palate. A repair surgery was scheduled for 2022 February in which all protocol was followed and observed. Spoke to claims and they said they would file the claim under PMB as it was not a specialised dentistry type of surgery / claim. Dr. S. Naidoo at Medi-Clinic filed a claim which was then rejected and partially paid. When I followed up, I was told it would get resolved and paid in full until I left the company that I worked for in July that year (2022). I have been receiving threatening calls, emails and text messages from collectors regarding the short paid amount which was confirmed to have been partially paid by the Doctor. I followed up with the medical aid and they took me from pillar to post until last year August when I was told by claims Dept yet again that they'd get back to me. No feedback neither follow up was made by customer service and claims. I then decided to do so myself a couple of days back. The claims Dept sent me an email today stating that they won't pay my claim as it's not PMB but had reached my annual Specialised dentistry cover. This is absurd, frustrating and dishonest. I need this escalated to the ombudsman.
Helpful (0)
|Replies (0)MN
Mapule N
1 reviews | Active since Jun 2020
4 Aug 2026, 13:51
Dishonest and unprofessional team!!!
Had a medical aid with Imperial-Motus Med. 2021 I gave birth to my beautiful girl child born with a cleft on the soft palate. A repair surgery was scheduled for 2022 February in which all protocol was followed and observed. Spoke to claims and they said they would file the claim under PMB as it was not a specialised dentistry type of surgery / claim. Dr. S. Naidoo at Medi-Clinic filed a claim which was then rejected and partially paid. When I followed up, I was told it would get resolved and paid in full until I left the company that I worked for in July that year (2022). I have been receiving threatening calls, emails and text messages from collectors regarding the short paid amount which was confirmed to have been partially paid by the Doctor. I followed up with the medical aid and they took me from pillar to post until last year August when I was told by claims Dept yet again that they'd get back to me. No feedback neither follow up was made by customer service and claims. I then decided to do so myself a couple of days back. The claims Dept sent me an email today stating that they won't pay my claim as it's not PMB but had reached my annual Specialised dentistry cover. This is absurd, frustrating and dishonest. I need this escalated to the ombudsman.
0
Replies (0)ZM
Zibuyisile M
1 reviews | Active since Dec 2014
24 Mar 2026, 13:37
Bad service
I have been trying to get my chronic medication changed as per Dr's new prescription and it's been a week now with no luck. I have been out of medication and I have mentioned that to Melanie but no one is assisting me.
Helpful (0)
|Replies (0)ZM
Zibuyisile M
1 reviews | Active since Dec 2014
24 Mar 2026, 13:37
Bad service
I have been trying to get my chronic medication changed as per Dr's new prescription and it's been a week now with no luck. I have been out of medication and I have mentioned that to Melanie but no one is assisting me.
0
Replies (0)NW
A
Anonymous
1 reviews | Active since Jan 2017
16 Mar 2026, 15:12
Useless medical aid.
This medical aid is upsetting, last year they refused to pay for my prescription glasses, im struggling to see as we speak. My optometrist had to write entire motivation and still they refused. Today they're refusing to pay for medicine!!! Im so upset!!! What am I paying for! I miss Discovery so badly!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2017
16 Mar 2026, 15:12
Useless medical aid.
This medical aid is upsetting, last year they refused to pay for my prescription glasses, im struggling to see as we speak. My optometrist had to write entire motivation and still they refused. Today they're refusing to pay for medicine!!! Im so upset!!! What am I paying for! I miss Discovery so badly!
0
Replies (0)ZS
Zana S
1 reviews | Active since Jun 2022
27 Jan 2026, 08:48
Worst medical aid in the History of medical aids
Worst medical aid in South Africa! Got 3 doctors scripts on the 25/01/2026 they saying my Savings for the year is depleted but they cannot give me a statement. How can a Doctor Script come from your Savings??? Paying R9000 per month for what reason. Please do not use this medical aid
Helpful (0)
|Replies (0)ZS
Zana S
1 reviews | Active since Jun 2022
27 Jan 2026, 08:48
Worst medical aid in the History of medical aids
Worst medical aid in South Africa! Got 3 doctors scripts on the 25/01/2026 they saying my Savings for the year is depleted but they cannot give me a statement. How can a Doctor Script come from your Savings??? Paying R9000 per month for what reason. Please do not use this medical aid
0
Replies (0)