Paid my money to the incorrect Member

I would like to express my complete disgust with Imperial Motus Med. They paid my refund into the incorrect account which was not mine and now they are telling me that I need to wait for them to get the money back from the person they paid the money to in order for me to get my refund.

My reference number is *** being by Sellwane (Call Centre Agent) and Thembela (Supervisor) is unable to tell me why I need to wait for my money due to Imperial *****ulently changing my banking details and paying my money to a different account...