Lack of intergrity in information provided

On Monday 11 April 2016 we submitted a claim for R1300, We were then assured that payments are made on Tuesdays and Thursdays as per the 'process'. Upon follow up on Friday 15 April 2016, Rebecca assured us that the payment was made on Thursday 14th, and will clear on Monday 18th after 12 noon. <br> <br> The payment was not made and when we followed up, the claims manager informed us there is no payment logged on the system and that all payments are done twice a month. <br> <br> What is the correct process? This was the first time we hear about payments done twice a year. <br> <br> I want to request the call where this promise was made by Rebecca.