Wrong Learning Material / Slow to No service

So yeah Impaq, back here again sadly. As always phoning support is a no go, just keep hearing that robot lady of yours talking about everything impact without taking a breath, and getting support via E-Mail either goes unanswered or gets answered 3 days later. For Student Number 102187, my daughter still has grade 10 books and not grade 11, so we are missing all those books still. We really want to get going here, please rectify her stuff with the correct learning material.