Worst service I have ever experienced.

This is by far the most unprofessional and frustrating company to deal with. Inquiries are forwarded from one department to the next. Delayed, if any, response and feedback on any inquiries. A refund is due to me - 3 weeks later and I am still waiting for my refund. Last year I ordered additional books for my child. I waited more than a month for the books to be delivered. When they eventually had it delivered, it was at the wrong address after I gave them the new address. By far the worst service I have ever experienced - not even worth 1 star rating.