Worst service ever Impaq

If I could give 0 stars I would.

IMPAQ and OPTIMI need to remember that we are the clients. Without us you will not exist and will not have work. Your customer services is really terrible.

Since the 2nd of February 2021 I tried on numerous times to email (11 emails) and telephonically contact IMPAQ regarding finances and changes to finances in order for my daughter to start her grade 11 year. A very critical year in her academic life. My message every time is similar to the one below:

URGENTLY PLEASE RESPOND. YOU ARE PLAYING WITH MY CHILD’S FUTURE.

CAN SOMEONE PLEASE HELP. MY TICKETS KEEP ON GETTING CLOSED WITHOUT MY PROBLEM BEING RESOLVED. At this stage I am so frustrated. I have asked on numerous occasions for assistance and I am not receiving any assistance. I went on the website today and now there is a problem with my registration and I can not even access a statement.

PLEASE SEND ME A STATEMENT. URGENTLY inform me on the following please: I did not complete the monthly instalment amount on page 2. Please advise on what this amount will be. I want to pay this amount so that my daughter can get her books. This is urgent please. She is waiting for her books and can not start with her work.