Worst administration ever

<p>My daughter attended a therapy centre who registered her with Impak. When I took her out of the therapy centre, I decided to continue with the impak registration. I was told to fill in a change of details form which I did, received a new quote and paid the deposit via EFT 19 July. I received an email from Ricardo, confirming that my first debit would go off 25 August. The person who was meant to capture the change of information details never did this and the books were delivered to the wrong address. Then, the wrong bank account was also debited 25 July. I dealt with Lauretta who confirmed debit date to be 25 August and promised to reverse the charges and send me a new statement. Never happened. Subsequent requests to resolve this account have fallen on deaf ears. Today I received a call regarding the account, where the lady also said, the quotation shows first debit 25 August. Then suddenly an email from Lauretta saying I must pay for July! I will NOT. This is in addition to the fact that nobody told me, Ms du Preez, you're registering very late in the year, you will need to pay to extend the course. My daughter is neurologically disabled and will never finish this course in 7 months! There is no way, I will re-register either of my kids with you and will make sure that everyone hears of my shocking dealings with Impak.</p>