WORSE EXPERIENCE WITH A HOME SCHOOL EVER

Good day What an awful experience with Impaq. We have started with Impaq this January to do supplementary subjects for Grade 12. First complain is that my child was not able to access any online classes - system just said function not available. Second complain is that I was not able to order his facilitators guides online, send them screen shots, saying product unavailable. Eventually after phoning and sending several mails someone assisted me, I had to pay these books first and then they will send me links. This links was also not able to open .As far as I understand the fees for Gr 12's is a bit higher due to fees payable to SACAI for year end exams. How do they keep money back that was supposed to be paid over to SACAI? I have send through a cancellation. They are keeping back 60 % of the years fees? I am trying to understand why my e-book moneys are kept back? Trying to get proof that my registration to SACAI is paid, because I have to cancel the subscription to them myself. Why the 60 % cancellation - which I have the proof that I do not agree with, seeing that I was not able to use a product that I paid for. My fees were up to date and they kept my e-book money of R528 that was paid week before last week back, that was not a product that was part of the original package. This was really the worse ever experience with an educational institute and I will not recommend anyone to subscribe to this company due to no service delivery from their side, but they did not flinch to take the full cancellation fee. No trying to inspect what the problem on their side was, not trying to assist us with a system error on their side.