Very Bad Service

I have been trying to register my child for homes-school and this has taken more that 2 weeks. He was doing online schooling in 2023 and after this year's registration I cancelled a day after I received approval email. I was assisted by Sphe in the beginning to change from Online School to Home School and was promised that the deposit will be transferred over to Home School department. This has not happened.

The second agent Thuto took over and sent me cancellation forms and I completed and sent it back the same day. The deposit did reflect on My.Impaq.co.za site but with outstanding fees. Upon enquiring I was told these January fees that had to be paid, mind you the school session had not started and the cancellation was apparently cancelled in less that 24 hrs after approval. I was advised that this was an error and will be escalated and the refund processed. A week later this has not been done but instead my account was debited the online school monthly installment and online school re-activated again without informing me.

I have opened tickets that they do not bother attending to or reply. When I call no one seems to know what is happening.

Student number 132712.