Very Bad and unexceptable client service

<div>Good day This is unexceptable, I have made numerous phone calls and sent numerous emails inconnection with this matter, I have spoken to numerous consultants and all I got was the worts customer service ever in my life, I cancelled because of personal reasons, but now Im glad I cancelled and this matter are not about personal reasons anymore. Impaq was very eager to push me to pay as soon as possible before Impaq closed on the 18th of December 2020 so that I can get my childs books in the first two weeks after Impaq opened on the 6th of January 2021. So as eager as Impaq was to received my payment, this is as eager as I expect them to pay my refund back to me, I have cancelled on the 4th of January 2021 and sent completed cancellation form with my bankstatement to cut out a lot of back and forth emails to my regret because I had to make a **** load of phone calls and had to repeat myself numerous times as your call get answered by a different consultant every time. I have spoken to *****&nbsp; about this matter and I'm so done with Impaq and it's bad customer service I received emails from *****&nbsp; and all the HELL I want is the money Impaq owes me. I can not see why must my money be in Impaq's account up untill the 15th of January before it can be paid back to me so my money can occur Interest which Impaq will benefit from, then I want my refund money to be paid to me plus the interest it would only be fair. I do expect my money to be paid to me in the next 24hrs to 48hrs to reflect in my bank account with the interest which occured on my money from the 16th of December up until my money are paid into my bank account otherwise I will hand Impaq over to the Ombudsman and my attorneys as this is not exceptable at all. I will report Impaq on social media and I will make sure that everybody I know, will know about how bad Impaq is. I expect this matter to be handed over to a manager as soon as possible and I will await a manager to contact me by open of business day on Friday the 8th of January 2021 to solve my refund to be paid to me with interest occured on my money on Friday the 8th of January 2021 so my money can reflect in my bank account on the latest on Monday the 11th of January 2021. This is not exceptable. VERY UPSET CLIENT CALL ME URGENTLY*****</div>